FasTrak logo. FasTrak is the electronic toll collection (ETC) system used in California and operates statewide on all toll roads, toll bridges, and high-occupancy toll lanes that are part of the California Freeway and Expressway System. (FasTrak via Bay City News)

MENDOCINO CO., 4/16/25 – FasTrak is warning of text messages being sent to customers claiming they have outstanding account balances and must pay in full or risk penalties or legal actions, the toll collector said Wednesday. 

According to FasTrak, which operates the statewide toll system, some customers have received scam texts asking them to click on fraudulent websites to pay their bills. 

A scam text sent to a phone asks a FasTrak customer to pay for an outstanding bill via a fraudulent website. The toll collector, FasTrak, is warning customers of the texts and asking customers to only utilize their website or customer service hotline to conduct business. (Sarah Stierch via Bay City News)

“You have an outstanding toll,” one of the text messages said, “Your toll account balance is outstanding. If you fail to pay by March 24, 2025, you will face penalties or legal action.”  

FasTrak does not use texts to request payment by text via website.  

Customers are asked to visit bayareafastrak.org or call the customer service center at (877) BAY-TOLL (229-8655) to make payments.  

FasTrak asks customers who have made payments via fraudulent websites to contact their bank or credit card company to report the charges. 

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