Willits Online closes — permanently

WILLITS, Ca., 6/20/24 – There’s been talk for weeks about the imminent demise of Willits Online, an internet provider  headquartered in Willits that provides service to Willits, Brooktrails, Laytonville, Covelo, Boonville, Potter and Redwood valleys, and other areas of the county. A sign on the door read that the office was closed temporarily, but service continued. Emails to the business went unanswered, phone messages from customers ignored. But the willitsonline.com website remained active, customer email services remained intact, and the residential and business internet connections continued.

While this may sound wild to most, this was not the first time Willits Online confused customers with its business operations. Over the years, Willits Online customers have grown accustomed to the company’s eccentric practices, such as the business not renewing its SSL certificate or the website contracting a cold on Friday that could not be cleared up until someone arrived at the office on Monday. People managed because internet alternatives are few, and when the office was staffed, a real, live, friendly person answered your technical or billing questions.